a. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason.
b. You have the choice of returning the products via your own means, or requesting that we collect them. We will charge you the direct cost to us of collection which is £49.99 per item. We may however choose to reduce the collection charge if you are purchasing another product from us.
c. You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
d. We reserve the right to apply re-handling charges for returned items under some circumstances:
- The products received back are ‘as new’ but incomplete; i.e. missing components and/or accessories.
- Any other handling including installation of the products which has diminished the value of the products e.g. damage or wear and tear. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible and within 14 days of the cancellation date.